Refund Policy – Noorza

At Noorza (https://noorza.shop), we want you to be fully satisfied with your purchase. If for any reason you are not happy, our refund and return policy makes the process simple and transparent.

1. Return Window

We have a 7-day return policy, meaning you have 7 days after receiving your order to request a return.

2. Eligibility for Return

To be eligible for a return, your item must meet these conditions:

• In the same condition as you received it

• Unworn or unused

• With tags attached

• In its original packaging

• Accompanied by proof of purchase (receipt or order confirmation)

3. How to Start a Return

To initiate a return:

• Email us at support@noorza.shop with your order details.

• Our team will confirm the return eligibility and provide instructions.

• You’ll be given a return shipping label and the return address.

Important: Items sent back without requesting a return first will not be accepted.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us immediately at support@noorza.shop

• Provide photos or videos of the issue

• We will evaluate the situation and resolve it promptly through a replacement, exchange, or refund.

5. Non-Returnable Items

Some products are not eligible for returns:

• Custom or personalized items

• Gift cards

• Sale or clearance items

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

If you have questions about a specific product, please reach out before purchasing.

6. Exchanges

If you wish to exchange an item:

• Start a return request for the original item.

• Once approved, place a new order for the desired item.

7. EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to:

• Cancel or return your order within 14 days of delivery

• Do so for any reason and without a justification

Returned items must meet the same conditions as mentioned above.

8. Refund Processing

Once your return is received and inspected:

• You’ll receive a notification regarding approval or denial of the refund.

• Approved refunds will be issued to your original payment method within 10 business days.

Please note:

• Your bank or card issuer may take additional time to process and post the refund.

• If more than 15 business days have passed since approval, contact us at support@noorza.shop.

9. Contact Us

For any questions about returns, exchanges, or refunds, reach out to:
📧 support@noorza.shop
🌐 https://noorza.shop